Contact
wan40.org is an independent third-party web studio (Wan 4.0 AI) running live Alibaba Wan video engines (wan3.0-video and wan3.0-video-prime). Commercial rights for paid clips generated here are covered under our Terms of Service. Questions about an official Alibaba Cloud account, Model Studio quotas, or API keys belong with Alibaba Cloud directly.
Write to this address for billing questions, 7-day unused-credit refunds, privacy requests, or account access help. Please include your account email address and, for payment inquiries, the approximate date and amount of the charge or last four digits of your payment method.
Postal correspondence: Hao Lin, 35 Parkes Road, Melbourne, Victoria 3004, Australia.
Self-service paths that do not need email
- Cancel a recurring plan from Billing — two clicks, no ticket required.
- Failed or timed-out renders return 100% of their credits automatically once the task settles or expires after 24 hours; check your Activity or My Creations log.
- Usage workflow & common questions are answered directly in How to Use, the studio FAQ, and the Pricing rate breakdown.
- Abuse or non-consensual imagery reports can be submitted anytime without an account on Report Content.
Official Alibaba Cloud channels
For Alibaba's official Model Studio API, enterprise quotas, or first-party consumer apps, visit Alibaba Cloud Documentation at alibabacloud.com/help/en/model-studio.
Written and maintained by the wan40.org editorial teamPublished Last updated