Refund Policy

This policy governs purchases made on wan40.org (Wan 4.0 AI Studio). It does not govern separate billing on Alibaba Cloud or any third-party platform.

7-day unused-credit refund

You may request a refund on your first paid subscription plan or one-time credit pack within 7 days of the initial charge, provided those credits are untouched.

• Used any of the credits from that purchase → the refund does not apply.
• After 7 days → the refund does not apply.
• Subsequent renewals or additional credit packs follow this rule only where explicitly stated on Pricing.

To request an eligible refund, contact hello@wan40.org from the email address registered on your account (include your order date and last four card digits where relevant).

This 7-day window is a voluntary guarantee we offer directly, not a statutory withdrawal right. Because credits are delivered the moment checkout completes, completing purchase requests us to begin delivery straight away — which waives the statutory 14-day cooling-off right EU and UK consumers would otherwise have on undelivered digital content (see Terms §6). We provide this 7-day unused-credit guarantee anyway so unused purchases can be returned cleanly.

Monthly credits and active billing periods

Subscription plan credits are issued as a monthly allowance and expire at the end of each billing cycle. Accordingly, spend credits in a month and that month is not refundable.

One-time credit packs remain valid for 12 months from purchase and do not auto-renew. Whenever an account holds both monthly plan credits and pack credits, monthly plan credits are consumed first so 12-month pack credits are preserved.

Yearly plans

A yearly subscription can be refunded pro rata for whole unused months at any point, not only during the first 7 days. A month in which you spent credits is not an unused month.

This goes beyond cancellation alone, which simply prevents the next billing renewal.

Cash refunds are returned net of payment-processing fees

Our payment processor charges a processing fee (and, where applicable, currency-conversion fee) when your original payment settles and retains those fees when a charge is refunded. Sending money back across the card network therefore leaves non-recoverable processor fees on the original transaction.

Accordingly: when money is returned to your payment method — whether for an eligible refund or a plan change balance owed to you — we deduct the payment-processing fees actually charged on your original payment, and return the remainder.

• The deduction equals the exact processor fee recorded on your transaction, not an arbitrary markup, and we confirm that figure before issuing the cash return.
• Only the returned portion carries its proportionate fee deduction.
• We never deduct more than the refund itself.

Two ways to receive 100% with zero deduction

Because processor fees only occur when funds travel back over the card network, choosing an in-account option avoids any deduction:

• Take it as account credit — 100% of the eligible value, with nothing deducted, usable toward any plan or credit pack on wan40.org.
• Carry the balance into another plan — the unused balance applies in full toward your upgraded or switched plan.

Failed or expired generations

Generations that fail on the server or upstream model, prompts declined by pre-debit safety screening, or upstream jobs that expire unclaimed after 24 hours automatically return 100% of spent credits to your balance. No support email is required for failed runs.

Cancellations

You can cancel an active subscription anytime from Billing. Cancelling stops future renewals cleanly; it does not retroactively refund months whose credits have already been used unless one of the rules above applies.

Chargebacks and disputes

If you open a card chargeback while a refund ticket is in progress, direct refund processing pauses until the payment processor closes the dispute. Please email hello@wan40.org or visit Contact first so we can resolve billing requests directly.

This Refund Policy should be read alongside our Terms of Service, Privacy Policy, About, and the summary band on Pricing.