Terms of Service

These Terms of Service govern your access to and use of wan40.org (Wan 4.0 AI, the “site”, “service”). By creating an account or generating content on wan40.org, you agree to these terms. If you do not agree, do not use the service.

Effective 14 November 2026. Privacy rules are in our Privacy Policy. Contact: hello@wan40.org.

1. Who we are

wan40.org is operated by Hao Lin, a sole trader of 35 Parkes Road, Melbourne, Victoria 3004, Australia. “We” and “us” in these terms refer to that operator. wan40.org is an independent third-party studio built on Alibaba's Tongyi Wanxiang (Wan) video model family (wan3.0-video and wan3.0-video-prime active today). We are not Alibaba, not Alibaba Cloud, and not Tongyi Wanxiang. What we grant you under Section 4 is our rights in the generated outputs you pay for; intellectual property rights in the underlying Wan models remain with Alibaba.

Questions regarding official Alibaba Cloud accounts, Model Studio quotas, or direct APIs must be directed to Alibaba Cloud.

2. The service

We provide browser-based AI video generation (text-to-video, image-to-video, 20-asset reference-to-video, document/URL-to-video, native dialogue audio, and video editing) subject to your credit balance or active plan, Responsible Use, and these terms.

Video renders run asynchronously on upstream inference providers called on your behalf. Queue wait times, upstream safety filtering, and temporary outages are not entirely within our control. Upstream concurrency limits (such as two active jobs per pipeline) and cancellation limits (jobs already submitted to upstream inference cannot be mid-cancelled) apply.

3. Accounts

An account is required to purchase credits and run studio generations. You must provide accurate registration details and keep your credentials confidential. Credits and generation history stay attached to your account rather than your browser.

We may suspend or terminate accounts that automate abuse, evade per-network registration limits, share paid credentials across unrelated users, or breach Responsible Use. Unused credits on accounts terminated for abusive or unlawful conduct are forfeited.

4. Output licence

Commercial use is included on every paid plan and credit pack. You may publish, distribute, monetise, sell, and license clips you generate with paid credits, including for client projects and paid advertising, with zero watermark added by us.

Any preview or evaluation outputs generated without a paid purchase are for personal evaluation only and not licensed for commercial shipping.

Two conditions apply to every export: Alibaba Cloud's underlying usage terms pass through to every request routed to Wan models (so anything prohibited upstream is prohibited here), and as an independent third-party interface, we grant only the rights we hold in your generated outputs (subject to Sections 8 and 9).

You are solely responsible for your prompts, uploaded images, PDFs, audio, URLs, and resulting outputs, including copyright, trademark, privacy, likeness, and publicity clearance. Never upload third-party material you are not authorised to process.

5. Acceptable use

The Responsible Use policy forms part of these terms. We may block prompts, refuse renders, delete stored clips, or suspend accounts where content appears to involve child sexual abuse material (CSAM), non-consensual intimate imagery, deceptive impersonation, hate speech, terrorism/extremism, malware, scams, or copyright abuse. Where required by law, we preserve records and report violations to relevant authorities including NCMEC.

Upstream inference providers also run automated moderation that we cannot override. If you believe an automated filter blocked legitimate creative work in error, follow the appeal instructions in Responsible Use.

6. Plans, credits, and refunds

Prices shown at checkout represent the package charge before any applicable transaction taxes calculated by the checkout provider. Credits are deducted when a valid generation is accepted and billed upon completion. Generations that fail, are blocked before execution, or expire after 24 hours without returning media have their credits returned to your account automatically.

Subscription plan credits operate as a monthly allowance and expire at the end of each billing month. One-time credit pack credits remain valid for 12 months from purchase and do not auto-renew. When both exist on an account, monthly plan credits are consumed before credit-pack credits.

Credits are delivered immediately

Credits are digital content placed in your account the moment payment clears. By completing checkout you ask us to begin delivery straight away, and you acknowledge that you lose the statutory right of withdrawal once delivery has begun — the 14-day cooling-off right that consumers in the EU and the UK otherwise have on a distance purchase.

That acknowledgement is about the statutory right only. Our voluntary refund policy below still applies.

Our refunds

7 days, first paid plan or pack, only if those credits are unused. Separately, a yearly plan refunds pro rata for whole unused months at any point. Spend credits in a month and that month is not refundable. Full rules are set out in our Refund Policy. Cancel anytime from Billing to stop the next renewal; cancelling stops future charges but does not automatically refund an already-used current billing period.

Processing fees on money returned

Our payment processor charges a fee when your payment arrives and does not return that fee when the payment is sent back. Accordingly: where we return money to your payment method — on a refund, or on a plan change that leaves a balance owing to you — the payment-processing fees charged on your original payment are deducted and the remainder is returned.

The deducted amount is the fee actually charged on your transaction as recorded by the processor, not an arbitrary flat penalty, and we will inform you of that exact figure before processing the return. It is apportioned only to the refunded portion and never exceeds the amount of the refund.

No fee is deducted where no fee is incurred. Taking the amount as account credit, or carrying it over to a different plan, returns it in full, because funds remain within your account without crossing the card network again.

Opening a payment dispute or chargeback while a refund request is pending pauses direct refund processing until the card processor resolves the dispute.

If these Terms and the summary band on Pricing ever appear to conflict on a qualifying purchase, we honour the more specific commitment on the Pricing page.

7. Availability and your files

The service is provided on an as available basis. We do not warrant uninterrupted uptime, fixed queue latency, or that any prompt will pass upstream safety screening.

Upstream inference output links expire 24 hours after completion. We automatically copy completed videos to our Cloudflare R2 storage for the retention window described in our Privacy Policy so you can review and download them in My Creations. Always download local backups of files you wish to keep permanently.

8. Disclaimer and liability

To the fullest extent permitted by applicable law, wan40.org is provided “as is” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or relating to the service is capped at the total amount you paid to wan40.org in the three months preceding the claim, or USD 50 if you have made no paid purchase. Non-excludable consumer guarantees under applicable law (including the Australian Consumer Law where applicable) remain unaffected.

9. Indemnity

You agree to indemnify and hold harmless wan40.org and its operator against third-party claims, damages, and reasonable legal costs arising from your prompts, uploaded media, or commercial/public distribution of outputs (including copyright, trademark, defamation, and publicity/likeness claims), except to the extent caused directly by our wilful misconduct.

10. Privacy

Your use of wan40.org is also governed by our Privacy Policy.

11. Changes to these terms

We may revise these Terms from time to time by updating the effective date on wan40.org/terms. Continued use of the service after updated terms take effect constitutes your agreement to them.

12. Contact and governing law

Please contact hello@wan40.org first to resolve any concern informally. Written legal notices may be sent to Hao Lin, 35 Parkes Road, Melbourne, Victoria 3004, Australia.

If a dispute cannot be resolved directly, these Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction, without depriving consumers of mandatory statutory protections under the laws of their country of residence (including the Australian Consumer Law where applicable).

“Wan”, “Wan 3.0”, “Wan 4.0” and “Tongyi Wanxiang” are trademarks of Alibaba Group Holding Limited and its affiliates. See also About, Pricing, Refund Policy, and Contact.